Frequently Asked Questions
Everything you need to know about your NUDIENT order and products.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days within the EU and 5-10 business days for international orders. Once your package is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status.
Do NUDIENT cases support MagSafe and wireless charging?
Yes, our latest collections are designed with built-in magnets to ensure full compatibility with MagSafe accessories and chargers. All our thin cases are also compatible with standard Qi wireless charging.
What is your return policy?
We offer a 30-day return policy from the date you receive your product. The item must be in its original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
What materials are used in NUDIENT phone cases?
We prioritize premium quality and sustainability. Our cases are primarily made from GRS-certified recycled plastic with a smooth silicone coating or a matte finish for better grip and a premium hand-feel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and Swish to ensure a secure and convenient checkout process.
How do I clean my NUDIENT case?
To keep your case looking new, we recommend using a damp cloth with a small amount of mild soap. Avoid using harsh chemicals or alcohol-based cleaners, as these can damage the specialized surface coating.